![]() ![]() Doing these things can help you meet the customer’s expectations and it shows that you genuinely care about their wants and needs. Make sure they know they can reach out anytime if they need further assistance. Let them know that you appreciate them reaching out. Find out if there is more that you can do for them. Ask if they’re satisfied with the outcome. Take time to ask if the customer’s needs have been met. That means you can’t rush off the chat or call. But, before you end the call, you need to make sure that your customer’s needs are met. That means every part of the conversation needs to be handled correctly.ĭuring the conversation, you’ll want to listen intently and determine what is needed and what you’re able to offer. You want them to continue to be loyal to you. You want them to feel heard and to be content with the final outcome. You also need to learn how to successfully end the conversation.Īs you know, the goal for every conversation with a customer is for it to end with them satisfied. View the live air data service to check the current levels of metals in the monitoring network.Knowing how to start a conversation and answer questions is just part of the customer service experience. Used in conjunction with meteorological data, this helps identify sources of metal emissions. Metals monitoring using an XACT instrument means that additional information, such as the time of day of peak metal concentrations, are available. Traditional methods of monitoring heavy metals involve collecting particle samples using high volume samplers and subsequent laboratory analysis of the collected samples.ĭue to the labour-intensive nature of these methods, routine monitoring programs have typically collected only one 24-hour sample every six days. Unlike traditional methods for monitoring metals, an XACT instrument provides continuous real-time metals concentration data. The advantages of continuous monitoring of metals This provides continuous ambient metal concentrations for pre-determined intervals (e.g. Once a sample has moved to the XRF analysis zone, a new sampling and analysis cycle starts. ![]() These emissions are detected and converted to metal concentrations present in the air sample. In the XRF system, the X-ray tube directs high energy X-rays onto the deposited matter collected on the filter tape which in turn re-emits X-rays with energies characteristic of the atoms present in the sample. The filter tape and deposited matter moves forward to a position where it is analysed for metal content using X-Ray Fluorescence (XRF) technology. The filter tape is kept on two reels: one that holds the new tape (tape feed) and one that collects the used tape (uptake reel).Īs the air sample passes through the filter tape, the temperature, relative humidity and flow are measured. Next, the sample is drawn through a filter tape, which collects particle-phase metals, for a pre-determined sampling interval (e.g. The sample is then heated above the dew point by the inlet tube heater. A pump draws an air sample into the instrument at 16.7 litres per minute (L/min) through an inlet designed to allow only particles of the required size range pass through. ![]()
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