Device has third-party parts from an unauthorized repair.The device was purchased through a third party, like a friend or re-seller.The original manufacture warranty period is expired.Out-of-warranty solutions Common reasons a device is out of warranty: Devices with issues not covered by warranty, file a claim, repair at a device repair location, contact the manufacturer, or upgrade.Extended warranty for upgrade or repair for as long as you have protection services active on your account.If you have Protection ® or Basic Device Protection, you get: Protection ® or Device Protection solutions If you would like a diagnostic appointment, contact us to schedule an appointment. Visit a T-Mobile store that offers device repairs.First, check out our easy-to-follow troubleshooting steps that fix most device issues.Warranty programs are available directly through T-Mobile, Equipment Manufacturers (OEM), or other insurers.ĭevices are covered by the OEM warranty period (typically 12 months). Charging port damaged, loose, or not charging.Cracks in the back or case, dents, chipped glass, etc.Device network issues, such as no service or no internetĪll physical damage is excluded from warranty coverage.What does my device warranty include? Electrical and mechanical issues due to defects Protection ® or Device Protection solutions.To avoid spending hundreds of dollars on repairs, SquareTrade advises that smartphone owners always use a screen protector and case – and get a protection plan. "Our survey showed that most phone owners truly underestimate the amount it will cost to fix their device, with 61% admitting they would wait to repair a cracked screen for a longer period of time because the cost of repairs has gone up." It can cost hundreds of dollars to repair even the smallest crack or damage," said Jason Siciliano, vice president and global creative director at SquareTrade. "Today's smartphones have all-glass designs that look sleek but aren't reliable when it comes to everyday drops. Seventy-two percent are not aware that they can cancel or switch to a different protection plan provider, like SquareTrade, at any time, which could save them $1.5 billion per year.
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